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We have an application that is currently running at over sixty remote locations. We have a couple of customers, however, where the program crashes. Windows Event Log shows this as an application error:


Error 3/27/2014 7:01:11 AM Application Error 1000 (100)
Faulting application name: CWComm_Main.exe, version: 0.0.1.0, time stamp: 0x47139f24

 **Faulting module name: chilkathttp.dll_unloaded, version: 0.0.0.0, time stamp: 0x48b1cf64**

Exception code: 0xc0000005
Fault offset: 0x100aca60
Faulting process id: 0xe7c
Faulting application start time: 0x01cf443be4037aed
Faulting application path: C:\CareWatch\cwComm\CWComm_Main.exe
Faulting module path: chilkathttp.dll
Report Id: 1ac2b420-b59f-11e3-a94e-005056b478e3

I do not have a LastErrorText for this event.

I know this may not be much to go on-what other information can I provide for you to help understand what to do to address this problem?

Thanks

asked Mar 27 '14 at 11:16

kd4wat's gravatar image

kd4wat
1111


Found it from a logging table.

<chilkatlog>
<quickgetstr>
<dlldate>Aug 24 2008</dlldate>
<username>administrator</username>
<component>ActiveX</component>
<url>https://ssl1.carewatch.com</url>
<info>Not yet connected to web server. Need to establish connection.</info>
<httpserver>ssl1.carewatch.com</httpserver>
<port>443</port>
<info>Using HTTPS.</info>
<error>socket is not ready for writing</error>
<connecttimeoutms>10000</connecttimeoutms>
<error>Connect function failed.</error>
<socketerror>WSAEWOULDBLOCK The socket would block.</socketerror>
<error>Check to make sure the port is not blocked by a firewall.</error>
<error>Failed to connect to HTTP server.</error>
</quickgetstr>
</chilkatlog>
link

answered Mar 27 '14 at 13:28

kd4wat's gravatar image

kd4wat
1111

The DLLDate shows that your library version is quite old (from 2008) - the first thing I would recommend is trying with the latest version and see if the problem persists.

If it does, when does the crash occur? At a specific library call? Is there any pattern regarding the end-users configuration that you've discovered (same windows OS version for example, maybe only on 64-bit OSes, etc...)?

(Mar 27 '14 at 17:07) jpbro ♦
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Asked: Mar 27 '14 at 11:16

Seen: 1,117 times

Last updated: Mar 27 '14 at 17:07

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