login about faq

Customer updated Server and now unable to connect to server. Here is the error log:

ChilkatLog: Connect: DllDate: Sep 3 2009 UnlockPrefix: JAKEAASSH Username: jakea Component: ActiveX SftpVersion: 0 hostname: sag-feed.mostwantedweb.net port: 22 Established TCP/IP connection with SSH server clientIdentifier: SSH-2.0-ChilkatSSH_2.0.0 FromServer: SSH-2.0-OpenSSH_7.1

KeyExchangeAlgs:
  algorithm: curve25519-sha256@libssh.org
  algorithm: ecdh-sha2-nistp256
  algorithm: ecdh-sha2-nistp384
  algorithm: ecdh-sha2-nistp521
  algorithm: diffie-hellman-group-exchange-sha256
  algorithm: diffie-hellman-group14-sha1
HostKeyAlgs:
  algorithm: ssh-rsa
  algorithm: ecdsa-sha2-nistp256
  algorithm: ssh-ed25519
EncCS:
  algorithm: chacha20-poly1305@openssh.com
  algorithm: aes128-ctr
  algorithm: aes192-ctr
  algorithm: aes256-ctr
  algorithm: aes128-gcm@openssh.com
  algorithm: aes256-gcm@openssh.com
EncSC:
  algorithm: chacha20-poly1305@openssh.com
  algorithm: aes128-ctr
  algorithm: aes192-ctr
  algorithm: aes256-ctr
  algorithm: aes128-gcm@openssh.com
  algorithm: aes256-gcm@openssh.com
MacCS:
  algorithm: umac-64-etm@openssh.com
  algorithm: umac-128-etm@openssh.com
  algorithm: hmac-sha2-256-etm@openssh.com
  algorithm: hmac-sha2-512-etm@openssh.com
  algorithm: hmac-sha1-etm@openssh.com
  algorithm: umac-64@openssh.com
  algorithm: umac-128@openssh.com
  algorithm: hmac-sha2-256
  algorithm: hmac-sha2-512
  algorithm: hmac-sha1
MacSC:
  algorithm: umac-64-etm@openssh.com
  algorithm: umac-128-etm@openssh.com
  algorithm: hmac-sha2-256-etm@openssh.com
  algorithm: hmac-sha2-512-etm@openssh.com
  algorithm: hmac-sha1-etm@openssh.com
  algorithm: umac-64@openssh.com
  algorithm: umac-128@openssh.com
  algorithm: hmac-sha2-256
  algorithm: hmac-sha2-512
  algorithm: hmac-sha1
CompCS:
  algorithm: none
  algorithm: zlib@openssh.com
CompSC:
  algorithm: none
  algorithm: zlib@openssh.com
Unable to agree upon server-to-client encryption algorithm.
Unable to agree upon client-to-server encryption algorithm.
MAC: HMAC-SHA1
MAC: HMAC-SHA1
Compression: none
Compression: none
Key Exchange: DH Group Exchange SHA256
Host Key Algorithm: RSA
numBits: 128
pbits: 1024
Using GEX Group.
Sending KEX_DH_GEX_REQUEST...
numBytesRequested: 8
Connection closed by server.
Failed to read data on SSH connection.
Failed to read KEX_DH_GEX_REQUEST response
Failed.

Any suggestions on how to resolve this issue will be very appreciated!

asked Jan 27 at 10:20

msijake's gravatar image

msijake
1


[b]ChilkatLog: Connect: DllDate: Sep 3 2009[/b]

Upgrade to the latest chilkat release, this one is more than 6 years old.

link

answered Jan 27 at 13:56

Gert's gravatar image

Gert ♦
629141824

Thanks Gert. I emailed support to see about how to go about upgrading our Chilkat components. We have not updated them since we purchased them.

I just hope that resolves the problem!!!

Thank you.

link

answered Jan 28 at 11:06

msijake's gravatar image

msijake
1

My understanding is just download new version and use your old key.. Product license is perpetual, support contract has end date.

link

answered Jan 28 at 11:15

Hhpark's gravatar image

Hhpark
32

The product license is perpetual, and grandfathered license holders can update to new versions perpetually because that was the deal at the time. However, a year or two ago (I can't remember exactly when), the licensing change so that only 1 year of new version upgrades is included.

Given the date in the LastErrorText ("DllDate: Sep 3 2009") the 1YR support has surely expired..

link

answered Jan 28 at 11:19

chilkat's gravatar image

chilkat ♦♦
11.8k316358421

Your answer
toggle preview

Follow this question

By Email:

Once you sign in you will be able to subscribe for any updates here

By RSS:

Answers

Answers and Comments

Markdown Basics

  • *italic* or __italic__
  • **bold** or __bold__
  • link:[text](http://url.com/ "title")
  • image?![alt text](/path/img.jpg "title")
  • numbered list: 1. Foo 2. Bar
  • to add a line break simply add two spaces to where you would like the new line to be.
  • basic HTML tags are also supported

Tags:

×200

Asked: Jan 27 at 10:20

Seen: 700 times

Last updated: Jan 28 at 11:19

powered by OSQA