When reporting an error - Please include the lastErrorText of the method that failed, see this blog.
If you do not include lastErrorText, we will ask you for it anyway, so why not include it now?
Enter code and lastErrorText inside html <pre> / </pre> tags to make them readable.
Are you using an old release? Please try the latest release first before you report an issue. New versions are released often and are free for customers, so stay up to date!